1. Our Commitment

 

At Evergreen Business Solutions, we believe successful business relationships are built on trust, transparency and professionalism.

Our objective is to help organisations make informed commercial decisions by providing practical advice, independent guidance and access to competitive business solutions. We are committed to:

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• Acting professionally and with integrity.

• Providing clear and transparent information.

• Treating all customers fairly.

• Protecting confidential information.

• Building long-term partnerships rather than simply completing individual transactions.

• Continuously improving the quality of our services.

 

While we always strive to identify suitable commercial opportunities for our clients, we cannot guarantee that any particular supplier, quotation or commercial outcome will always be available.

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2. Definitions

 

For the purposes of these Terms of Business:

'Business Day' means any day other than a Saturday, Sunday or public holiday in England when banks are open for business.

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'Client' means any individual, partnership, company, charity, public body or other organisation receiving services from Evergreen Business Solutions.

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'Contract' means any agreement entered into between the Client and Evergreen Business Solutions under these Terms.

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'Letter of Authority (LOA)' means a document authorising Evergreen Business Solutions to obtain information from existing suppliers and seek quotations on the Client's behalf.

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'Supplier' means any organisation providing products or services introduced by Evergreen Business Solutions.

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'Utility Contract' means an agreement entered into directly between the Client and a utility supplier for the supply of electricity, gas, water or any other utility service.

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'Services' means the business consultancy and procurement services provided by Evergreen Business Solutions, including but not limited to:

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• Business energy procurement

• Electricity procurement

• Gas procurement

• Contract renewals

• Supplier switching

• Multi-site procurement

• Energy cost reviews

• Sustainability advisory services

• Carbon reporting support

• ESG consultancy

• Any additional business consultancy services offered by Evergreen Business Solutions from time to time.

 

3. About Our Services

 

Evergreen Business Solutions is an independent business consultancy specialising in procurement and commercial support services. Our primary objective is to help organisations reduce operating costs, improve commercial efficiency and make informed purchasing decisions.

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We currently specialise in business energy procurement while continuing to expand our range of consultancy services. Unless specifically stated otherwise, Evergreen Business Solutions is not the supplier of any utility, product or service introduced through our business.

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Where we arrange a commercial contract with a third-party supplier, the resulting agreement is entered into directly between the Client and that supplier. Evergreen Business Solutions acts as an independent intermediary and adviser throughout the procurement process but does not become a party to the supply agreement unless expressly stated in writing.

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Supplier acceptance remains subject to their own commercial criteria, including credit approval, identity verification and any other conditions they may require. The availability of products, services, tariffs and quotations may change without notice due to market conditions or supplier decisions.

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4. How We Work

 

Our services are designed to make commercial procurement straightforward and transparent. Our typical process includes:

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1. Understanding your business requirements.

2. Reviewing existing arrangements where appropriate.

3. Obtaining quotations from suitable suppliers.

4. Explaining the available options.

5. Assisting with supplier selection.

6. Supporting the completion of any required documentation.

7. Providing ongoing support where applicable.

 

Depending on the service being provided, we may request copies of invoices, contracts, utility bills or other relevant information to enable us to obtain accurate quotations. Any recommendations provided by Evergreen Business Solutions are based upon the information made available to us at the time.

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The Client remains responsible for reviewing any quotation or contract before acceptance and for ensuring it meets their commercial requirements. Nothing within our services constitutes legal, accounting, taxation or financial advice. Where specialist advice is required, Clients should seek guidance from an appropriately qualified professional.

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5. Customer Responsibilities

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To enable Evergreen Business Solutions to provide its services effectively, the Client agrees to:

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5.1 Accurate Information

Provide complete, accurate and up-to-date information relating to their business, utility supplies and procurement requirements. This may include:

• Business name

• Company registration details

• Supply addresses

• Contact information

• Current supplier details

• Copies of utility bills

• Estimated or historical consumption

• Contract end dates

• Meter information

 

The Client is responsible for ensuring all information provided is accurate.

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5.2 Authority

The Client confirms that the individual instructing Evergreen Business Solutions has the authority to act on behalf of the business and to request quotations or procurement services. Where requested, the Client agrees to provide a signed Letter of Authority or any other documentation reasonably required.

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5.3 Cooperation

The Client agrees to provide any additional information reasonably requested to allow Evergreen Business Solutions to obtain quotations or support procurement activities. Failure to provide requested information may delay or prevent the provision of our services.

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5.4 Existing Contracts

The Client remains responsible for understanding the terms of any existing agreements with their current supplier. Evergreen Business Solutions cannot be held responsible for:

• early termination charges

• notice requirements

• contractual obligations

• rollover contracts

unless specifically agreed in writing.

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5.5 Reviewing Supplier Contracts

Before accepting any quotation, the Client should carefully review all documentation provided by the supplier. The Client is responsible for ensuring the proposed contract meets their commercial requirements before acceptance.

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6. Quotations & Supplier Contracts

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Evergreen Business Solutions will obtain quotations from suppliers that we believe may be suitable for the Client's requirements. Unless otherwise stated:

• quotations are indicative only

• prices may change without notice

• supplier acceptance is subject to credit approval

• suppliers may withdraw or amend quotations at any time before acceptance

 

Due to fluctuations within the wholesale energy market, quoted prices may only remain valid for a limited period. Acceptance of any quotation is entirely at the Client's discretion. Once accepted, the resulting agreement is entered into directly between the Client and the supplier.

Evergreen Business Solutions is not a party to the resulting utility contract. Supplier terms and conditions will apply in addition to these Terms of Business.

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Cooling-Off Period

Commercial energy contracts generally do not include a statutory cooling-off period. Clients should therefore carefully review any quotation before agreeing to proceed.

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Estimated Savings

Where Evergreen Business Solutions provides estimated savings, these figures are intended solely as guidance. Actual savings will depend upon future energy consumption, market conditions and operational changes. Estimated savings should not be interpreted as guaranteed financial outcomes.

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7. Commission & Remuneration

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Evergreen Business Solutions is committed to providing transparent and professional procurement services. In most cases, we receive commission from the supplier when a contract is successfully completed. This commission allows us to provide our consultancy and procurement services without charging an upfront fee to most clients. Supplier commission may be incorporated within the unit rate, standing charge or another pricing mechanism determined by the supplier.

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Where required by applicable legislation or industry regulations, we will disclose information relating to our remuneration. Clients may also request additional information regarding our remuneration before entering into a contract. Our recommendations are based upon suitability for the Client's stated requirements and not solely on the level of commission payable. We aim to recommend solutions that represent good overall value for our clients while maintaining our commitment to independence and transparency.

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8. Fees & Payment

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Unless agreed otherwise in writing, Evergreen Business Solutions does not charge Clients for standard energy procurement services. Where consultancy services, bespoke projects or advisory work are subject to separate fees, these will always be agreed with the Client before work commences.

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Any agreed consultancy fees shall be payable in accordance with the payment terms stated on the relevant quotation or invoice.

Invoices must be paid within the stated payment period. Failure to pay agreed fees may result in:

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• suspension of services;

• recovery of outstanding amounts;

• reasonable recovery costs;

• interest on overdue amounts where permitted by law.

 

Nothing within these Terms prevents Evergreen Business Solutions from recovering reasonable costs where services have been provided under a separate commercial agreement.

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9. Data Protection & Confidentiality

 

Evergreen Business Solutions takes the protection of personal and commercial information seriously. Our collection, storage and use of personal data is governed by our Privacy Notice. By requesting our services, the Client acknowledges that information may be shared with:

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• utility suppliers;

• procurement platform providers;

• credit reference agencies;

• regulatory bodies where required;

• professional advisers where reasonably necessary.

 

Information will only be shared where necessary to provide our services or comply with legal obligations.

Both Evergreen Business Solutions and the Client agree to keep confidential information private unless disclosure is required by law or necessary for the performance of the services.

We will never sell your personal information to third parties.

Commercially sensitive information supplied by Clients will be treated as confidential wherever reasonably practicable.

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10. Limitation of Liability

 

Evergreen Business Solutions will exercise reasonable skill, care and diligence when providing its services. However, our services are advisory and intermediary in nature. We do not manufacture, supply or operate the products or services offered by third-party suppliers unless expressly stated otherwise. To the fullest extent permitted by law, Evergreen Business Solutions shall not be liable for:

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• decisions made by suppliers;

• changes to supplier pricing;

• withdrawal of quotations;

• supplier credit decisions;

• interruptions to utility supplies;

• acts or omissions of third-party suppliers;

• indirect or consequential losses;

• loss of profits, business opportunities or anticipated savings.

 

Nothing within these Terms excludes or limits liability for:

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• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• any liability that cannot legally be excluded under the laws of England and Wales.

 

Our total liability arising from the provision of our services shall, where permitted by law, not exceed the total consultancy fees paid directly to Evergreen Business Solutions for the specific service giving rise to the claim.

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11. Complaints & Dispute Resolution

 

Evergreen Business Solutions is committed to delivering a professional and transparent service. If a Client is dissatisfied with any aspect of our service, we encourage them to contact us as soon as possible so that we have the opportunity to resolve the matter promptly and fairly.

A copy of our Complaints Procedure is available on request and is published on our website.

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Where a complaint cannot be resolved directly, Clients may have access to an Alternative Dispute Resolution (ADR) scheme where applicable.

Details of our ADR membership and eligibility criteria will be provided within our Complaints Procedure. Nothing within these Terms affects any statutory rights available to Clients.

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12. Termination

 

Either party may terminate the provision of consultancy services at any time before a supplier contract has been accepted by providing written notice. Termination shall not affect:

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• contracts already entered into directly with suppliers;

• fees already incurred;

• obligations relating to confidentiality;

• obligations relating to data protection.

 

Evergreen Business Solutions reserves the right to suspend or terminate services immediately where:

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• false or misleading information has been provided;

• the Client behaves abusively towards our staff;

• fraudulent activity is suspected;

• continued provision of services would breach applicable legislation or regulatory requirements.

 

13. Intellectual Property

 

Unless otherwise agreed in writing, all intellectual property rights relating to our website, branding, documents, reports, proposals, presentations and other materials remain the property of Evergreen Business Solutions. Clients may use documents supplied by Evergreen Business Solutions solely for their own internal business purposes.

No material may be copied, reproduced, distributed or published without our prior written consent.

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15. General Terms

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Independent Business

Nothing contained within these Terms creates any partnership, joint venture or agency relationship between Evergreen Business Solutions and the Client.

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Force Majeure

Neither party shall be liable for delays or failures caused by events beyond their reasonable control, including but not limited to natural disasters, industrial action, government action, war, cyber incidents or failures of telecommunications or utility infrastructure.

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Changes to these Terms

Evergreen Business Solutions may update these Terms of Business from time to time. The latest version will always be published on our website.

Where material changes affect existing services, we will notify Clients where reasonably practicable.

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Entire Agreement

These Terms, together with any quotation, proposal or written agreement issued by Evergreen Business Solutions, represent the entire agreement relating to the services provided.

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Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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No Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of any rights under these Terms.

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Notices

Any formal notice under these Terms should be provided in writing by email or post using the contact details published by Evergreen Business Solutions.

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15. Governing Law

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These Terms of Business shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales unless otherwise agreed through an applicable Alternative Dispute Resolution scheme.